ORDER AND SALES SUPPORT
ORDER AND SALES Q&A
How can I place an order, or check on the status of an existing order?
You can place an order or check the status of an existing order using any of the following channels:
- Call ivWatch directly at: 1-800-589-2924, Option 1, Monday through Friday, 8:30 AM to 6:00 PM EST
- Email ivWatch at: firstname.lastname@example.org
- Fax your purchase order to: 757-224-5009
- ivWatch is a member of the following Group Purchasing Organizations (GPO):
- Vizient– Innovative Technology Designated Product (Please reference contract number MS6060.)
- Premier – Breakthrough Technology Contract Supplier (Please reference contract number PP-NS-1123.)
How can I obtain a price quote?
For product pricing, contact us at 1-855-489-2824, Option 1.
How can I return a product or report a problem with a shipment?
Contact us at 1-855-489-2824 and ask for our Order Processing team. We will work with you to facilitate a product return or to report an issue with a recent shipment.
How do I contact an ivWatch Sales Representative?
Contact us via email at email@example.com and type Sales Representative in the subject line or call us at 1-855-489-2824.
How do I obtain a copy of an invoice?
Contact ivWatch via email at firstname.lastname@example.org with any invoice related questions or concerns.
Who do I call for technical support or repair questions on my ivWatch device?
Contact us at 1-855-489-2824, Option 2 or visit our customer support page.